EANS-News: ITIL Certification for USU KnowledgeCenter 5.4
-------------------------------------------------------------------------------- Corporate news transmitted by euro adhoc. The issuer/originator is solely responsible for the content of this announcement. -------------------------------------------------------------------------------- Company Information/Certification Möglingen (euro adhoc) - USU AG, a provider of solutions for IT service and knowledge management, has successfully passed an examination of its conformance with the ITIL process for knowledge management. Based on a comprehensive product review of USU KnowledgeCenter 5.4, the expert examiners at Glenfis AG were able to verify its in-depth compliance with the principles behind the ITIL guidelines and its implementation of ITIL best practices. USU KnowledgeCenter 5.4 is available as an in-house installation or outsourced as SaaS. Glenfis AG is a licensed assessor and partner of the APM Group (APMG) for Europe. The APM Group Ltd is a leading accreditation, certification and examination body with worldwide recognition. As part of its strategic partnership with the British Office of Government Commerce (OGC) the APM Group also issues licenses granting the use of OGC trademarks, which include the one for ITIL. The IT Infrastructure Library (ITIL) is a collection of best practices that describe the most effective approaches to IT service management and represent the de facto international standard in this area. Furthermore, the nine core IT service management processes recently added to the USU software suite Valuemation 4.2 also meet the strict international accreditation guidelines of the APM Group (APMG). In 2009, Pink Elephant, the American provider of ITIL consulting and certification services, had already awarded the coveted ITIL seal of approval to the previous versions of both USU product lines, confirming their fullest compliance with ITIL v2 and ITIL v3 standards. "We´re very pleased to have received this certification from independent experts, for this verified compatibility with the ITIL standard gives our existing and potential customers security and peace of mind when it comes to their critical business processes," stated Gerald Lamatsch, Member of the Board at USU AG. This press release is also available for download at http://www.usu-knowledgecenter.com and http://www.usu-ag.com About USU AG. Founded in 1977, USU offers strategies, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU is Europe´s largest provider of IT and knowledge management solutions. With its Valuemation® product line, USU offers a high-quality portfolio for supporting IT Management and Service Management, one whose merits have been recognized by leading market analysts around the world. This modular, highly integrated suite covers all disciplines for achieving ITIL®-compliant Business Service Management. With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently chart, track, allocate and actively manage their IT costs. With KnowledgeCenter technology, customers can activate and leverage all the knowledge resources within their organizations. This broad, comprehensive application bundles all the various communications and information channels on one central platform. With the support of intelligent knowledge bases from USU, call and service centers efficiently provide accurate, individualized answers to over 25 million inquiries per year. By developing and maintaining complex, customer-specific applications, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service. USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: http://www.usu-ag.com Further inquiry note: Gerick Thomas end of announcement euro adhoc -------------------------------------------------------------------------------- company: USU Software AG Spitalhof D-71696 Möglingen phone: +49 (0)7141 4867 0 FAX: +49 (0)7141 4867 20 mail: investor@usu-software.de WWW: http://www.usu-software.de sector: Software ISIN: DE000A0BVU28 indexes: CDAX, Prime All Share, Technology All Share stockmarkets: free trade: Hannover, Berlin, München, Hamburg, Düsseldorf, regulated dealing: Stuttgart, regulated dealing/prime standard: Frankfurt language: English
Original-Content von: USU Software AG, übermittelt durch news aktuell