EANS-News: USU launches new software version of Valuemation for IT service management
-------------------------------------------------------------------------------- Corporate news transmitted by euro adhoc. The issuer/originator is solely responsible for the content of this announcement. -------------------------------------------------------------------------------- New Products Möglingen (euro adhoc) - A new version of the Valuemation software suite is now available with Release 4.3. The modularly designed product line is notable for its integration of key complementary technologies of the USU Group, additional functions for process automation and optimization of its user-friendly interface. Valuemation is an ITIL®-compliant, widely established standard software package for IT service management. Its current productive versions are internationally recognized and are certified by APM Group Ltd. and Pink Elephant. CMDB Integration of Valuemation into the ZIS system from LeuTek The new CMDB combination of Valuemation with the monitoring applications of LeuTek allows systems and components (configuration items) to be centrally and uniquely created in the Valuemation CMDB. The data will be transferred automatically in the future to the ZIS system, which controls the entire monitoring process. This means an end to error-prone redundant updating of duplicate data records. Extended integration of USU KnowledgeCenter into Valuemation Approved solutions to incidents, problems and service requests are now directly transferred from Valuemation to the solution database. Users benefit from the link with the USU KnowledgeCenter in the handling of standardized editorial workflows, such as document reviews, releases and resubmissions as well as in keeping track of document versions, thus ensuring high-quality, up-to-date solutions. What's more, question-and-answer chains that, for example, have been submitted and answered as part of a self-service solution can now be automatically entered in the ticket description and, in this way, documented. Supported product and service configuration for customers Users are now guided in the Service Request Management area through the complex configuration of services and products similarly to an online shop. A digital assistant - a so-called wizard - provides support by detecting user rights, suggesting matching product and service groups or offering filter options, for example, by workplace. Automatic service lifecycle Valuemation automates the entire service lifecycle with the new release. In the Portfolio Manager module, administrating users define services and their composition in structured hierarchical trees, and can also enter different pricing models for the services. Upon approval, the service structure is automatically entered in the Planning & Calculation module, where a distribution network for the costs is then specified. The service catalog also integrates the defined services and subservices as a starting point for the Service Request Management. Other subprocesses, such as Discovery, Dependency Mapping or service billing according to cause, access the uniquely defined service structure. Visualization with the CMDB Rack-o-Mat The new Valuemation version offers integrated graphical presentation for efficient management and monitoring of racks and blades in the data center. Power consumption, cooling requirements or free hardware space on a space and rack basis can be analyzed as a result. Integrated financial indicators and methods for ROI and forecasts IT services can only be financially evaluated on the basis of large numbers of financial indicators. Relevant indicators are saved in Valuemation for accurate calculation of return on investment, and typical forecasting models are likewise integrated. USU has already presented the new Valuemation version during the USU World industry conference held on May 23 and 24, 2012. The feedback from customers and interested parties was extremely positive. This press release is also available for download at http://www.valuemation.com About USU AG. Founded in 1977, USU offers strategies, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU is Europe's largest provider of IT and knowledge management solutions. With its Valuemation® product line, USU offers a high-quality portfolio for supporting IT Management and Service Management, one whose merits have been recognized by leading market analysts around the world. This modular, highly integrated suite covers all disciplines for achieving ITIL®-compliant Business Service Management. With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently chart, track, allocate and actively manage their IT costs. With KnowledgeCenter technology, customers can activate and leverage all the knowledge resources within their organizations. This broad, comprehensive application bundles all the various communications and information channels on one central platform. With the support of intelligent knowledge bases from USU, call and service centers efficiently provide accurate, individualized answers to over 25 million inquiries per year. By developing and maintaining complex, customer-specific applications, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service. USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: http://www.usu-ag.com Further inquiry note: Gerick Thomas end of announcement euro adhoc -------------------------------------------------------------------------------- company: USU Software AG Spitalhof D-71696 Möglingen phone: +49 (0)7141 4867 0 FAX: +49 (0)7141 4867 20 mail: investor@usu-software.de WWW: http://www.usu-software.de sector: Software ISIN: DE000A0BVU28 indexes: CDAX, Prime All Share, Technology All Share stockmarkets: free trade: Hannover, Berlin, München, Hamburg, Düsseldorf, regulated dealing: Stuttgart, regulated dealing/prime standard: Frankfurt language: English
Original-Content von: USU Software AG, übermittelt durch news aktuell