nShift: 86% abandon brands over poor customer service
London (ots/PRNewswire) - Taking direct control of order tracking and providing a range of delivery options boosts customer satisfaction Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. According to a new guide 'The five customer ...